Master Warranty & Service Management Software Malaysia
Manage warranties, service contracts and after-sales repairs with MASTERITEC’s Master Warranty & Services — track serials, job orders, service history and customer claims with ease.
Master Warranty & Services — Manage After-Sales with Confidence
Keep warranty claims, service jobs and customer repairs organised in one system. MASTERITEC’s Warranty & Services module tracks serials, warranty periods, service history and job costs so you deliver faster service, reduce errors and improve customer satisfaction.
Serial & Warranty Tracking
Register serial numbers, warranty start/end dates and coverage details for each item.
Service Job Management
Create job sheets, assign technicians, estimate labour and parts, and issue service invoices.
Warranty Claims & Repair History
Log claims, approvals, rejections and repair outcomes with full traceability.
Spare Parts & Repair Costing
Link parts consumption and labour to each job for accurate costing and margin analysis.
Service Level & Turnaround Monitoring
Track SLA times, response and repair durations to meet customer expectations.
Customer Communication & Notifications
Auto-notify customers on job status, warranty expiries and service completion.
Integrated Invoicing & Accounting
Post service charges and warranty adjustments directly to the accounting module for single-entry accuracy.
Reports & Audit Trail
Generate service history reports, warranty exposure lists and technician performance metrics.
Support Local Multi-language
Software interface supports English, Bahasa Malaysia & Chinese language
The Smarter Way to Manage Warranties & Service Jobs
- Faster Service Turnaround — Streamline job assignment and parts availability for quicker repairs.
- Reduce Warranty Fraud & Costs — Accurate serial and warranty records minimise false claims and unapproved billings.
- Improve Customer Satisfaction — Clear communication and fast, accurate repairs build customer trust and repeat business.
- Clear Profitability Insight — Track true job costs by linking parts and labour to each service order.
- Centralised After-Sales Management — One place for claims, repairs, spares, invoicing and reporting.
Industries & Applications
Ideal for businesses that sell or service warrantyable products:
Electronics Retailers | Appliance Dealers | Automotive Workshops | Machinery Suppliers | Medical Equipment Dealers | Electronics Repair Centres
How It Works
- Register product with serial & warranty details at sale.
- Create a service job when a claim is received.
- Authorise repairs (warranty / chargeable), allocate parts & technicians.
- Complete job, notify customer and post invoicing or warranty adjustments to accounts.
- Analyse reports to reduce repeat faults and optimise spare parts stocking.
Protect your customers and your margins.
Request a free demo today to see how Master Warranty & Services can streamline your after-sales operations.